Answerly is the platform with a CMS, Contact Form, Widgets with many more features & lets you prepare, organize, write and deliver fast on-the-spot answers for your customers.
Your website reflects your business. And, helping people easily understand your business by themselves will not only help you save time but also increase your productivity.
And to make this happen, you need a versatile & self-served Knowledgebase and Helpdesk Widget tool. This tool allows you to create one along with more additional features.
KnowledgeBase – A simple yet powerful knowledge base software built to let you prepare, organize, write and deliver fast on-the-spot answers for your customers.
Features
- Make your customers feel at home by adding your logo and headline
- With multiple personalization settings, you can make the Knowledge Base feel like an extension of your business rather than a third-party help center.
- Color Studio – With Color Studio, you can paint all of Knowledge Base however you want, so it best fits the design and colors of your company.
- Custom Menu in Header & Footer – Inside the Answerly Dashboard, you can add as many links as you want in the Knowledge Base’s header and footer menu.
- You have the option to add your Social Media profiles as clickable icons in the footer of the Knowledge Base.
- Apart from customizing META fields for all the pages, Answerly’s Knowledge Base will automatically generate all possible structured data schemas that the search engines will love.
- Open graph for beautiful answers – Control how your Knowledge Base looks when linked from other websites.
- Reports and data – Figure out how people are using the Knowledge Base so you can tune in your answers to help people even better.
- With widget mode, you can embed all of your Knowledge Base as it is on any page of your website.
- Create a unique Contact page that is part of your Knowledge Base.
Contact Page
The contact page is part of your knowledge base. It allows your customers to reach out and send you messages which you can read and respond to inside the Answerly Dashboard.
- The contact page automatically takes the design of your knowledge base. But Answerly also offers multiple personalization features that are Contact Page specific.
- With Color Studio, you can paint the contact page however you want so it best fits the design and colors of your company.
- Answer all the queries you get from the contact page in this sleek inbox client that you can access from inside the Answerly Dashboard.
CMS & Editor
You can drag answers inside categories, create subcategories, change the order of answers, and much more. And an answer editor that supports multiple text styles and dynamic elements.
- Create rich answers with dynamic elements.
- The Answer Editor features multiple text styles to make your answers more effective.
Helpdesk & Widget
Helpdesk is a widget you can install anywhere on your website. It allows your customers to search from your knowledge base, contact you, and much, much more.
- Personalize your Widget.
- With Color Studio, you can paint all of the Helpdesk Widget however you want, so it best fits the design and colors of your company.
- You can search through all of your KnowledgeBase from Helpdesk and read answers immediately.
- Helpdesk supports the same text styling, dynamic elements other functionality for answers as the Knowledge Base.
- Create a custom start-page for your helpdesk widget using the drag and drop components inside the editor.
- Helpdesk has a contact form that you can customize.
- Reports and data – Figure out how people are using the Helpdesk so you can tune in your answers to help people even better.
Search Widget
Search is a widget you can install anywhere on your website. It allows your customers to search inside your knowledge base without leaving your website.
- Search Widget has many personalization features you can use that will make it feel like home when it shows up on your website.
- With Color Studio, you can paint all of Search Widget however you want, so it best fits the design and colors of your company.
- Search is a widget that you can install in any area of your website.
- You can search for both, an answer and an action button if the action text content matches the search query.
- Reports and data – Figure out how people are using the Search widget so you can tune in your answers to help people even better.
Notify Widget
Notify is a widget you can install anywhere on your website. You can use Notify to deliver quick and important updates about your business, cutting most support tickets in half.
- Deliver your latest news just right. Color Studio can paint everything about Notify to your heart’s content.
- You can pick how Notify appears on your website from the top or the bottom.
- Use the Notify Widget to deliver your content across your website with personalization.
- You can run multiple Notify widgets on one page.
What are the benefits of using Answerly?
- Decreases support tickets by providing instant help and keeping customers up to date with the latest news, so they don’t have to message you
- Automates customer support processes
- Easy to setup and reuse in multiple ways
- Embeddable widgets for any website/dashboard or cms
- Customize and Personalize the way you want to
- Complete suite for Knowledgebase.
Who is it for?
- SMBs and SMEs
- Online Businesses/Companies
- Startups
- Business & Website Owners
- Agencies
- Solopreneurs & Freelancers.
Pricing Plans & Lifetime Deal Price
Final Verdict
Answerly is one of the best knowledge base software. It is the best time to grab the lifetime deal. They may not bring back this price.
I have tried to cover almost all the features offered by Answerly. If you still have other concerns please don’t hesitate to comment with your queries and I will try my best to revert back.